PRIVACY POLICY

3. Information We Collect

We may collect the following categories of personal data (depending on how you use our website and services):

A. Account and contact data

• Name, email address, phone number (if provided);

• Country of residence, language preferences;

• Login credentials (if accounts are offered).

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B. Enrollment and participant data

• Age and date of birth (where needed to determine eligibility and child status);

• Parent/guardian contact details for minors; 

• Sports-related, performance-related, and developmental information you choose to share during coaching, group work, or program participation. 

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C. Payment and transaction data

• Purchase history, invoices/receipts, payment status;

• Payment processing is handled by third-party payment providers (e.g., Stripe). 

We do not store full card details on our systems.

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D. Technical and usage data

• IP address, browser/device identifiers, operating system; 

• Approximate location derived from IP;

• Usage and interaction data on the website (including via cookies and similar technologies). 

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E. Audio/visual and communications data

• Messages you send us (email/forms/chat);

• Session recordings and/or event recordings, if we record for quality assurance, training, and program development (as described below and consistent with your settings/choices). 

F. Special Categories of Data and Children’s Data

Some information you share during programs/sessions/camps could be sensitive (e.g., information related to mental wellbeing). Under the data protection rules, certain categories may qualify as special categories of personal data requiring enhanced protections and a specific legal condition for processing.

We deliver our services to both adults and minors. Thus, we take additional care to minimize collection and limit access to children’s personal data. 

4. How We Use Your Information

We use your information to:

• Deliver coaching and programs

• Communicate with you

• Provide digital materials

• Manage registrations and payments

• Improve our services

• Ensure safety and quality of programs

We do not sell your personal data.

5. Purposes of Processing and Legal Bases

We process personal data only where we have a lawful basis. Lawful bases include, among others, performance of a contract, compliance with a legal obligation, legitimate interests, and consent.

We generally process data for the following purposes:

A. Providing the Programs and Platform services: administer enrollment, deliver digital content and sessions, and provide customer support. Legal basis: performance of a contract; and/or legitimate interests; and/or consent (depending on context). 

B. Payments and accounting: process payments, prevent fraud, keep records required by law. Legal basis: performance of a contract; legal obligation. 

C. Safety, integrity, and quality of Programs: maintain safe group environments, enforce conduct rules, manage access control, investigate reports. Legal basis: legitimate interests; and/or legal obligation (where applicable). 

D. Analytics and improvement: understand how the Platform is used and improve performance and user experience (subject to cookie choices). Legal basis: consent for non-essential cookies where required; and/or legitimate interests where permitted. 

E. Marketing (where enabled): send newsletters, updates, and promotions (subject to your preferences and local law). Legal basis: consent where required; and/or legitimate interests where permitted.

F. Recordings (if applicable): quality assurance, training, and program development; and only with appropriate safeguards and settings. Legal basis: legitimate interests and/or consent (especially where recordings are optional or involve minors).

6. Team Access & Data Sharing

Your information may be accessed by:

• Albena Branzova (operator)

• Authorized members of the Get Better team, including collaborators and coaches involved in delivering services

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We only share data when necessary for:

• Program delivery

• Communication

• Technical support (e.g., Stripe, Zoom, email platforms)

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We may share personal data with:

• Service providers who help us operate the Platform and deliver Programs (e.g., payment processors, video conferencing providers, email systems, analytics providers), acting as processors where applicable; 

• Coaches/facilitators/contractors who need access to deliver the Programs (under confidentiality and access controls); 

• Professional advisers (legal/accounting) where necessary; and 

• Authorities where required by law.

All partners are required and expected to handle data securely.

7. Recording of Sessions & Events

Coaching sessions and events may be recorded for:

• Quality assurance

• Training and development

• Program improvement

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Recordings:

• Are stored securely

• Are accessible only to authorized team members

• Are not used publicly without explicit additional consent

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Separate permission will be requested for:

• Testimonials

• Marketing or promotional use

8. Data Retention

We retain personal data only as long as necessary to:

• Provide services

• Comply with legal obligations

• Resolve legal disputes

• Enforce agreements

• Support program quality

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Retention periods:

• ccount data: while account remains active plus 1 year;

• Transaction records: 10+ 1 years (tax/accounting);

• Support communications: 2 months/years

• Session recordings up to 12 months), unless otherwise required or requested.

9. Your Rights

Depending on your location, you may have the right to:

• Access your data and obtain a copy of your data

• Request correction

• Request deletion (“right to be forgotten”)

• Restrict or object to processing

• Data portability

• Object to certain processing

• Complain to the local supervisory authority

• Withdraw consent, where processing is based on consent

To exercise your rights, contact us at: support@getbetterevolve.org. We may need to verify your identity.