REFUND & CANCELLATION POLICY

1. Overview

This policy outlines the terms for cancellations, refunds, and rescheduling for all services and products offered under the Get Better brand, operated by Albena Branzova.

By purchasing or participating in any service, you agree to this policy.

2. General Principle

We are committed to delivering high-quality coaching and development experiences.

At the same time, we ask clients and participants to respect:

• The time

• Preparation

• Structure of our programs and services

3. Digital Products

All digital products (including audio programs, workbooks, and downloadable materials):

• Are non-refundable

• Are considered delivered upon purchase

This applies regardless of usage.

Consumer Rights (applicable to EU/EEA consumers only) — Withdrawal: If you are a consumer in the EU/EEA, you generally have a 14-day right of withdrawal for distance contracts under EU consumer rules, subject to exceptions and conditions. Digital content / digital services exception: If you wish that digital content/services begin during the 14-day withdrawal period, you must provide the required acknowledgments/consents to waive or limit the withdrawal right once performance begins (depending on how the program is supplied and local implementation).

4. 1:1 Coaching Sessions

• Sessions must be canceled or rescheduled at least 24 hours in advance

• Late cancellations or missed sessions are non-refundable

In exceptional cases, rescheduling may be offered at our discretion.

5. Group Programs

• Once a program has started, no refunds are provided

• If cancellation occurs before the program start date, a partial refund may be considered

We may offer:

• Transfer to a future program

• Credit toward another service

6. Camps & Residential Events

Due to the nature of planning, logistics, and limited capacity:

Cancellation Policy:

• More than 21 days before the event → partial refund (minus administrative costs)

• Between 21–7 days before the event → limited refund or credit (at our discretion)

• Less than 7 days before the event → no refund

If a participant does not attend:

• No refund will be issued

7. Cancellation by Organizer

If a program or event is canceled by us:

• A full refund will be provided
  OR

• An alternative option (reschedule or credit) may be offered